Now Hiring - Sales Associate III in Edinburgh, IN

Sales Associate Role Description- Factory

The Sales Associate role defines the customer's experience at Coach. The Sales Associate creates energy and excitement as it relates to the product and the brand and builds strong, lasting relationships by providing service and selling skills that WOW the customer. The Sales Associate delivers exceptional customer service by treating each customer like a guest in their own home.

Responsible for:

Service and Selling
Using the 7 Service Commitments as the foundation for creating the service environment
Greeting and engaging customers with a smile while creating energy and excitement
Introducing yourself to customer/crowd by name in a comfortable and friendly way
Selling to an audience by looking around and maintaining eye contact with all individuals in the group
Soliciting questions from groups of customers
Providing accurate price explanations
Maintaining open body language facing the largest part of the store
Continuously learning brand and product information
Communicating features, benefits, price, & commitment to quality
Asking open/closed-ended lifestyle questions to determine customers' product needs
Tailoring service and selling approach to the individual needs of the customer
Building the sale based on customers' needs
Protecting the customer experience and ensuring customer satisfaction
Creating customer loyalty by staging future visits
Knowing store and individual productivity goals
Closing the sale and reinforcing the purchase decision
Introducing e-mail campaign and encouraging customers to share contact information
Store Environment
Being aware of customer and store environment, recognizing when to engage and when to break away
Working productively in a team environment
Team selling with other associates
Communicating effectively with team and Service Leader, using verbal and non-verbal communication
Staying in assigned zone and communicating with Service Leader or Operations Leader if/when zone needs additional coverage
Taking ownership for store environment by maintaining visual and replenishment standards
Maintaining a positive demeanor even when faced with difficult situations
Creating an upbeat, energetic environment, while maintaining open body language
Maintaining awareness of what is happening in the zone (LP)
Demonstrates the following Knowledge, Skills, Abilities, and Attitudes:
Takes initiative to improve self and others

Willingness to work with multiple customers in a fast paced environment
Active listening skills
Speaks audibly to sell to crowds
Functional knowledge of Coach product and Coach policies
Constantly seeks knowledge of pricing, current promotions, local tax rates
Able to effectively read cues of customers and employees
Able to work as part of a team
Able to communicate features and benefits relevant to the needs of the customer
Able to break away during peak times
Able to create energy and excitement with customers
Able to build relationships with customers and team members